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SalarsNet

Refund Policy

Last Updated: August 19, 2026

Thank you for purchasing from Ranmon Inc. I want you to have a positive experience with my digital products. Please read this Refund Policy carefully before making a purchase.

Digital Products: All Sales Are Final

Due to the nature of digital products that provide immediate access upon purchase, all sales are final. Once you receive access to a digital product, refunds are generally not available. This policy exists because digital content can be accessed, downloaded, or consumed immediately upon delivery.

Why I Have This Policy

Unlike physical goods that can be returned in their original condition, digital products are intangible and non-returnable. Once you have access to a digital file or streaming content:

  • The content can be downloaded or viewed immediately
  • There is no way to "return" a digital file
  • The full value of the product has been delivered

This is standard practice for digital goods across the industry and helps me maintain fair pricing for all customers.

What My Products Include

When you purchase a Dreamweaving digital product, you receive:

  • Instant Access: Immediate ability to stream or download your purchased content
  • Lifetime Access: Your purchase remains available as long as my service operates
  • Email Confirmation: A receipt with your order details

SalarsNet-Held Physical Products: 30-Day Return Policy

Returns for Physical Items

SalarsNet-held physical products may be returned within 30 days of delivery for a refund, subject to the conditions below. AliExpress partner products follow their separate terms below.

Return Conditions

  • Unopened condition: Items must be in original, unopened packaging
  • Return shipping: Customer is responsible for return shipping costs
  • Refund processing: Refunds are processed within 5-7 business days after I receive the returned item
  • Original payment method: Refunds will be issued to the original payment method

BCW Collecting Supplies

Unopened and unaltered merchandise may be returned within 30 days of the invoice date. Original shipping is not refundable when applicable. A return merchandise authorization (RMA) is required before sending anything back. Customers are responsible for return shipping charges. A 15% restocking fee applies to returned merchandise. Damage or missing item claims should be reported within 7 days of delivery. If an RMA is issued and we do not receive the product within 30 days, the RMA expires.

AliExpress Partner Products

AliExpress return eligibility, timing, condition requirements, and return-shipping treatment are item- and order-specific. A Free Return or similar label must appear on the applicable product or order before a return is described as free or prepaid. Contact SalarsNet support for return authorization and instructions before sending an item back; do not self-ship a return. Refunds are issued after the applicable return or claim is approved and processed, subject to the item/order terms and applicable law.

  • Free Return: A product/order must display the applicable Free Return label before the return can be described as free or prepaid.
  • Return window: The current product/order terms control; there is no universal AliExpress return period for every item.
  • Condition: Keep the item, packaging, accessories, and evidence in the condition required by the applicable product/order terms.
  • Before shipping: Contact support for an RMA or return instructions. Items sent back without authorization may not be eligible for processing.
  • Issues: Report damage, wrong items, missing items, or delivery problems promptly with the order number and clear photos when relevant.
  • Legal rights: Nothing here limits non-waivable consumer rights that apply to your purchase or destination.

Damaged or Defective Items

If you receive a damaged or defective physical product:

  • For non-BCW, non-AliExpress physical products, contact me within 48 hours of delivery. BCW damage or missing-item claims follow the seven-day BCW terms above. AliExpress partner issues follow the item-specific process below.
  • Include photos of the damage or defect
  • I will arrange for a replacement or full refund at no cost to you

Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Items damaged by the customer
  • Gift cards or digital codes
  • Items marked as "final sale" or "non-returnable"

Digital Products: Exceptional Circumstances

While I generally do not offer refunds for digital products, I understand that exceptional situations may arise. I will consider refund requests in the following circumstances:

Technical Issues

  • You did not receive access to your purchased content
  • Persistent technical problems prevent you from accessing your purchase
  • The product file is corrupted or damaged

In these cases, I will first attempt to resolve the technical issue. If I cannot resolve it, I may issue a refund at my discretion.

Duplicate Purchases

If you accidentally purchased the same product twice, please contact me immediately. I can verify duplicate orders and process a refund for the duplicate purchase.

Unauthorized Transactions

If you believe an unauthorized transaction was made using your payment method, please:

  1. Contact your bank or credit card company immediately
  2. Contact me at [email protected]
  3. I will investigate and cooperate with any fraud investigations

How to Request Help

If you are experiencing issues with your purchase, please contact me:

Email: [email protected]

Please include:

  • Your order number or confirmation email
  • The email address used for the purchase
  • A description of the issue you are experiencing
  • Any relevant screenshots or error messages

I aim to respond to all support requests within 24-48 hours during business days.

Gift Purchases

For gift purchases:

  • The purchaser (gift giver) is the account holder for refund purposes
  • Refund requests must come from the original purchaser
  • If a gift recipient experiences technical issues, please contact me and I will work to resolve them

Chargebacks

I encourage you to contact me directly before initiating a chargeback with your bank or credit card company. I am committed to resolving issues fairly and promptly. Filing a chargeback without first contacting me may result in:

  • Delay in resolving your issue
  • Termination of your account
  • Loss of access to purchased products

Changes to This Policy

I reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase applies to that transaction.

Contact Me

If you have questions about this Refund Policy, please contact me:

Ranmon Inc
31 Bear Mountain Rd
Silver City, NM 88061
Phone: 575-519-4610
Email: [email protected]

For item condition and description standards, see my Condition Guide and Authenticity & Item Description Policy.