Refund Policy

Thank you for purchasing from Ranmon Inc. We want you to have a positive experience with our digital products. Please read this Refund Policy carefully before making a purchase.

Why We Have This Policy

Unlike physical goods that can be returned in their original condition, digital products are intangible and non-returnable. Once you have access to a digital file or streaming content:

• The content can be downloaded or viewed immediately
• There is no way to "return" a digital file
• The full value of the product has been delivered

This is standard practice for digital goods across the industry and helps us maintain fair pricing for all customers.

What Our Products Include

When you purchase a Dreamweaving digital product, you receive:

• Instant Access: Immediate ability to stream or download your purchased content
• Lifetime Access: Your purchase remains available as long as our service operates
• Email Confirmation: A receipt with your order details

Physical Products: 30-Day Return Policy

Return Conditions

• Unopened condition: Items must be in original, unopened packaging
• Return shipping: Customer is responsible for return shipping costs
• Refund processing: Refunds are processed within 5-7 business days after we receive the returned item
• Original payment method: Refunds will be issued to the original payment method

Damaged or Defective Items

If you receive a damaged or defective physical product:

• Contact us within 48 hours of delivery
• Include photos of the damage or defect
• We will arrange for a replacement or full refund at no cost to you

Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Items damaged by the customer
• Gift cards or digital codes
• Items marked as "final sale" or "non-returnable"

Digital Products: Exceptional Circumstances

While we generally do not offer refunds for digital products, we understand that exceptional situations may arise. We will consider refund requests in the following circumstances:

Technical Issues

• You did not receive access to your purchased content
• Persistent technical problems prevent you from accessing your purchase
• The product file is corrupted or damaged

In these cases, we will first attempt to resolve the technical issue. If we cannot resolve it, we may issue a refund at our discretion.

Duplicate Purchases

If you accidentally purchased the same product twice, please contact us immediately. We can verify duplicate orders and process a refund for the duplicate purchase.

Unauthorized Transactions

If you believe an unauthorized transaction was made using your payment method, please:

1. Contact your bank or credit card company immediately
2. Contact us at [email protected]
3. We will investigate and cooperate with any fraud investigations

How to Request Support

If you are experiencing issues with your purchase, please contact us:

We aim to respond to all support requests within 24-48 hours during business days.

Gift Purchases

For gift purchases:

• The purchaser (gift giver) is the account holder for refund purposes
• Refund requests must come from the original purchaser
• If a gift recipient experiences technical issues, please contact us and we will work to resolve them

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving issues fairly and promptly. Filing a chargeback without first contacting us may result in:

• Delay in resolving your issue
• Termination of your account
• Loss of access to purchased products

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase applies to that transaction.

Contact Us

If you have questions about this Refund Policy, please contact us: