The Conflict Conductor
The Conflict Conductor teaches a structured approach to mediation and conflict resolution, from preparation through advanced techniques and sustained resolution. It covers the conductor's role as neutral facilitator, the full mediation process, techniques for breaking impasses, and strategies for different conflict contexts—workplace, family, community, and cross-cultural. The book emphasizes post-resolution follow-through and evaluation, treating conflict resolution as a process that continues after the agreement is signed.
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